Industrial Management

Course objectives:
After the completion of this course, students will be able to understand organization and Management, Leadership and Communication, POM, Marketing Research and Forecasting, HRM and Quality and Productivity Engineering.

1. Basics of Industrial Management (2 hours)
1. Management: Scientific management, Types of Management
2. Organization, Structure, functions and objective of industrial organizations


2. Organization and Management (6 hours)
1. Managing and managers: organization and management, management process, management level and skills, the challenges of management, social responsibility and ethics.
2. The evolution of management theory: scientific management school, classical organization theory school, behavioral school, management science school, recent developments in management theories.
3. Decision making: Problems and opportunities finding, nature of managerial decision making, certainty, risk and uncertainty in decision making, rational model of decision making.


3. Leadership and Communication (6 hours)
1. Leadership: defining leadership, the trait approach to leadership, the behavioral approach to leadership, leadership function and styles, contingency approaches to leadership, the future of leadership style.
2. Communication: the importance of effective communication, interpersonal communication, improving communication processes, communication by organizations, using communication skills: negotiating to manage conflicts.


4. Production and Operation Management (POM) (8 hours)
1. Production and operations strategy and interfaces: production/operation function and the organization, production / operation strategy, planning and controlling, the operations, POM & financial management, POM in manufacturing and service environments
2. Plant and facilities: Location and design of the plant or facilities, layout of the facilities, equipment selection, maintenance of the facilities and equipment


5. Marketing Research and Forecasting (8 hours)
1. The role of marketing in organizations and society: marketing management process, marketing concept, marketing and society
2. Marketing strategy: analyzing strategic business modules, selecting marketing strategies
3. Customer analysis: identifying customers, identifying customers buying behaviors, customers oriented organization
4. Product development and testing: product life cycle, product development process, marketing interfaces with R&D.


6. Human Resource Management (7 hours)
1. Organizational behavior: human behavior study, theory X and theory Y, OB learning method
2. Basic psychology in organizations: social perception, learning, personality
3. Motivation: basic human needs, equity theory, expectancy theory, job enlargement and job enrichment.


7. Quality and Productivity Engineering (8 hours)
1. Productivity: definition, factors affecting productivity, total productivity model
2. Quality for productivity: statistical quality control, total quality management, Japanese contribution to world class manufacturing

References:

1. P. Khanna, J.C. Kapur , “Industrial Engineering and Management”, 5th edition, Dhanpat Rai & Sons 1995
2. Gavriel Salvendy, “Hand Book of Industrial Engineering & Management”, John willy and sons, 1982
3. P. Khanna, Industrial Engineering and Management Dhanpat Rai and Sons 1995.
4. E. Adam, Jr, & R.J. Ebert “Production and Operation Management” Prentice Hall 1993.

Evaluation Scheme:
The questions will cover all the chapters of syllabus. The evaluation scheme will be as indicated in the table below: